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meta

Meta Platforms, Inc., formerly known as Facebook, Inc., is a global leader in social media and technology, founded in 2004 and headquartered in California, USA. In 2021, the company rebranded to Meta, marking its strategic shift towards the development of the metaverse, aiming to create immersive digital experiences through virtual reality (VR) and augmented reality (AR) technologies. Meta's exploration in the blockchain and cryptocurrency space includes digital currency projects and the development of decentralized applications, although its main business still focuses on social networking and advertising services.
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first_img Meta's Muse AI assistant reads users' private information and falsely reports the method of access

Meta's personal AI assistant Muse has been accused of reading users' private iMessages without permission and providing false explanations about how it accesses this information. Technology columnist Jason Aten installed the assistant on his iPhone and Mac when Muse launched on September 8 and explicitly refused to grant it access to personal data such as information and calendars.A few days later, Muse sent Aten a notification suggesting he write a column about the new iPhone that he had just discussed with his podcast partner, also mentioning a deadline reminder from the editor. Aten asked Muse how it knew this, and it replied that the Mac application only forwards notification previews and does not involve the content of messages. In reality, Muse had synchronized over 187,000 records from the local private information database on the Mac, an operation that requires full disk access permissions on macOS.David Singleton, head of Meta's superintelligent lab, responded on Threads that this feature requires users to actively choose to opt-in. Aten denied ever turning on that switch and stated that Meta had not answered related questions. Amazon has banned Muse from shopping on its site, stating that the assistant did not indicate its AI identity while browsing and seemed capable of capturing and storing user credentials. Since its launch, Muse has been downloaded over 2.5 million times, with its promotion emphasizing user control over access.

Meta rolled back Muse for phone call testing, with some calls completed by real people

According to internal information obtained by 404 Media and Reuters, after Meta expanded the Muse "Call for You" testing, it was revealed that some calls were actually completed by real people. Muse can transfer tasks to real contractors at call centers, who then make calls on behalf of users and fulfill requests. Some testers only realized there was human intervention after the call ended.Meta adopted this approach mainly to improve success rates. Internal testing showed that the success rate of phone tasks could reach 95% to 98% with human intervention, higher than pure AI. Some merchants hang up directly when they hear the other party is AI, and there are also testers in the community who reported that merchants hung up after Muse identified itself as an AI assistant.Human intervention raises privacy concerns, as users originally believed their information was only shared with AI, but it may actually be seen by outsourced personnel. Some people within Meta also questioned that providing privacy training to contractors does not equate to a real safety mechanism. A Meta official later admitted that failing to inform testers in advance about human intervention was a mistake, and this feature has been rolled back. Meta stated that the phone function is still in testing and will only be officially launched after ensuring safety, privacy, and clear communication.
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